<p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Exciting News! We've just released a new update for CX Genie, packed with improvements and bug fixes to make your experience smoother. Here's a quick overview of what's included in this release:</span></p><h1><strong>Improvements</strong></h1><h2><strong>BOT</strong></h2><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>Duplicate data handling</strong></span><br><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To avoid training the bot with duplicate data, which can cause inaccurate understanding, we've made it so that if you add new data with a title similar to existing data, it will be flagged as "overlapped". Review and adjust the data to remove duplicates before importing.&nbsp;</span></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">If newly extracted data matches previous content, it'll also be labeled "overlapped"</span></p><p><img src="https://storage.cxgenie.ai/overlapped_7ebc6011ee.png" alt="overlapped.png"></p><h3><strong>Customizing Bot's response settings for unknown queries</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you can configure the bot's response settings for unknown queries within the bot's settings:</span></p><ul><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Create a predefined response for unknown queries.&nbsp;</span></li><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Enable AI to generate responses for unknown queries to prevent repetitive replies.</span></li><li><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Set the bot to stop replying.&nbsp;</span></li></ul><p><img src="https://storage.cxgenie.ai/unknown_question_0c37820554.png" alt="unknown question.png"></p><h3><strong>Easier learning from chats</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We've upgraded the interface for learning from conversations to make it more user-friendly. Now, simply press "<strong>Learn this conversation</strong>" to have the bot learn from the current conversation</span></p><p><img src="https://storage.cxgenie.ai/learn_this_conversation_7daee31688.png" alt="learn this conversation.png"></p><h3><strong>Platform integration</strong></h3><p>Now you can easily integrate your bot into platforms like Shopify, Wordpress, BigCommerce, Magento, and Discord from the "Launch Bot" section.</p><p><img src="https://storage.cxgenie.ai/Launch_bot_1_9b64973411.png" alt="Launch bot 1.png"></p><h3><strong>Persistent button display</strong></h3><p>When activating a message flow with buttons, the buttons will now remain visible on the interface even after the user has made a selection. This allows users to easily revisit and choose a different button without repeating the entire process.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/fmnmDqTgx2s?si=k_SjZryGL4QS5KUZ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Bot member feature</strong></h3><p>Introducing the Bot member feature! Now, you can add members to specific bots, granting them access to manage and oversee the bot's data. Bot members have the following privileges:</p><ul><li>Train data for the bot.</li><li>Manage the bot's knowledge base.</li><li>Create message flows for the bot.</li><li>Manage the bot's user list.</li><li>Manage conversations in Live chat.</li></ul><p><img src="https://storage.cxgenie.ai/Member_7a3fd53986.png" alt="Member.png"></p><h2><strong>TICKET</strong></h2><h3><strong>Automated ticket prioritization</strong></h3><p>Tickets are now automatically sorted with “Open” tickets at the top when users access the Ticket list, ensuring that urgent and pending tickets receive immediate attention.</p><h2><strong>FB INTEGRATION</strong></h2><h3><strong>24-hour messaging policy notification</strong></h3><p>Now, when you attempt to send a message to a customer who has not responded within 24 hours, you will receive a notification</p><p><img src="https://storage.cxgenie.ai/Noti_24_hour_0a12ef3d7e.png" alt="Noti 24 hour.png"></p><h2><strong>FLUTTER</strong></h2><h3><strong>Persistent Like button</strong></h3><p>The Like button is now consistently displayed outside of messages instead of only appearing on the last message. Customers can long-press on messages to reveal the Dislike button. In the web chat interface, hovering over messages will display the Dislike option.</p><h2><strong>ON BOARDING</strong></h2><h3><strong>Input limitation notifications</strong></h3><p>Clear notifications have been added to inform users about input limitations for documents, URLs, and articles during the onboarding process.</p><h3><strong>Direct workspace access</strong></h3><p>Upon successful login, users will now be directly taken to the selected workspace, eliminating the need for an additional "Access this workspace" step.</p><h3><strong>Table data handling (MySQL/PostgreSQL Supported)</strong></h3><p>CX Genie's AI capabilities have been enhanced to handle table data from MySQL and PostgreSQL databases. Bots can now effectively understand and extract information from tabular data, enabling more precise and insightful responses.</p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">To train data from the database, go to <strong>Training data</strong> -&gt; <strong>Table data</strong> -&gt; select <strong>Add database</strong> and follow the instructions.</span></p><p><img src="https://storage.cxgenie.ai/table_data_c715e39d55.png" alt="table data.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">After successfully adding a database to your bot, you'll need to describe to the bot what each table contains and what the columns in each table mean. The more detailed your descriptions, the better the bot will understand the content you're providing from the table.</span></p><p><img src="https://storage.cxgenie.ai/table_data_1_4cd9dd8c1a.png" alt="table data 1.png"></p><h1><strong>BUG FIXES</strong></h1><ul><li>Addressed system slowness.</li><li>Fixed the issue of adding a page and then deleting the workspace without deleting the page preventing adding the page to another workspace.</li><li>The problem with importing data and the bot not responding to imported queries has been resolved</li><li>The issue where data extraction was inaccurate when the same customer chatted with two agents in the same live chat session has been fixed</li><li>Conversations from other workspaces are now correctly displayed when clicked from notifications.</li><li>The issue with Bot Suggestions not providing sufficient information has been fixed.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 3.0: Enhanced Bot Interface and Features

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<p>We're excited to announce the latest update to CX Genie, bringing a host of improvements, and bug fixes to enhance your user experience. Here's what's new in this release:</p><h1><strong>Improvements</strong></h1><h2><strong>BOT</strong></h2><p><strong>Bot settings preview: </strong>In the Bot Settings section, you can now preview popups for all your settings, allowing for easier customization and management.</p><p><img src="https://storage.cxgenie.ai/Preview_settings_a31777fe7e.png" alt="Preview settings.png"></p><p><strong>Notification refinement: </strong>To ensure you never miss critical alerts, CX Genie will now send notifications only in the following cases:</p><ul><li>Setting up message flows with notification features for agents.</li><li>Bot failing to provide an answer.</li><li>User creating a new ticket</li></ul><p><strong>Message flow video tutorials: </strong>Confused about creating a message flow? Don't worry! Detailed <a href="https://youtu.be/5MHCBEV_LSs">video tutorials</a> are now available to guide you through the process, making it easier to set up your own message flows.</p><p><img src="https://storage.cxgenie.ai/guide_message_flow_8616b5970f.png" alt="guide message flow.png"></p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>New interface for bot integration guidance</strong>: We've enhanced the bot integration guidance interface to make it easier for you to integrate CX Genie with your platforms.</span></p><p><img src="https://storage.cxgenie.ai/integration_ca5140ce4c.png" alt="integration.png"></p><h2><strong>LIVE CHAT</strong></h2><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Previously, when a user opened the chat widget for the first time without sending any messages, the conversation would automatically appear in Live chat. Now, users must send a message via the chat widget for the conversation to appear in Live chat, ensuring support staff only engage with active conversations.</span></p><h2><strong>TICKET</strong></h2><p>To make it easier for you to understand how Ticket management works, we've added <a href="https://youtu.be/GOjh_Ate66M">instructional video</a> for easy access.</p><p><img src="https://storage.cxgenie.ai/Ticket_management_guide_e9bd2ea5b2.png" alt="Ticket management guide.png"></p><h2><strong>MESSENGER INTEGRATION</strong>&nbsp;</h2><p><strong>Page token expiry alert: </strong><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you will receive notifications to re-add your Facebook page if its token expires or encounters an error.</span></p><p><strong>Messenger Message flow: </strong>Exciting expansion in this update! Message flows are now operational on Messenger, allowing you to create message flows containing text and image content. When users activate message flows on Messenger, text and image messages within the flow will be displayed and function as intended.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/2s_FYqA85Y8?si=L4_OfZ6O4SzYYCm1" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h1 style="margin-left:0px;"><strong>FIXED BUGS</strong></h1><ul><li>Continuous deletion of Unanswered Questions in the detail view is now functioning correctly.</li><li>Users can now import Bot Knowledge Suggestions continuously from the detail view.</li><li>Layout distortion when selecting multiple agents to feed conversation information for bot learning has been resolved.</li><li>The quality of bot suggestions has been improved to ensure they provide sufficient information.</li><li>Availability of subscription options for monthly plans has been corrected.</li></ul><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Thank you for choosing CX Genie. We're dedicated to continually improving your experience, so stay tuned for more updates in the future!</span></p>

CX Genie Version 2.10.1: Enhanced Bot, Notifications, and More!

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<h1><strong>New feature</strong></h1><h2><strong>BOT</strong></h2><h3><strong>Greeting with Image</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Now, you have the option to create a welcoming message along with an image in the <strong>Settings</strong> of Bot.</span></p><p><img src="https://storage.cxgenie.ai/Greeting_with_image1_9ccbf3bbb9.png" alt="Greeting with image1.png"></p><h3><strong>Language Detection</strong></h3><p>The bot will automatically detect the language of the user's inquiry and respond in the same language. However, you can also set a default language for the bot's responses. Go to <strong>Settings</strong> → <span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">choose the language under</span> "<strong>Reply language"</strong></p><p><img src="https://storage.cxgenie.ai/default_language_8dd8e272d6.png" alt="default language.png"></p><h3><strong>Knowledge Extraction</strong>&nbsp;</h3><p>Now, when you provide the bot with any information such as articles, FAQs, documents, or URLs to learn from, it automatically reads and comprehends the entire content. After that, the bot organizes this information into questions and answers. This helps you see what the bot has learned. You can also adjust the questions and answers to ensure the bot correctly grasps the information.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/I0v985ZEnWA?si=NhH013qPagN6tzJJ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Learning from Conversations</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Your support team can now suggest valuable content from conversations for the bot to learn, enhancing its performance. To enable this feature, go to <strong>Settings</strong> and turn on the "<strong>Allow user feed data from conversations</strong>" option.</span></p><ul><li>You can choose who on your team can suggest content. For instance, you might want to limit this feature to more experienced members.</li><li>Once a conversation in live chat is closed or a ticket is closed/solved, the conversation's data will be automatically extracted into Q&amp;A format.</li><li>The <span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">extracted content will be immediately added to the "<strong>Knowledge Base</strong>" for bot learning, or it will be placed in "<strong>Content Suggestions</strong>" for your review before bot learning.</span></li></ul><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/rCgLKAIWfXI?si=LLP8XyoLSEZcqa1v" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h3><strong>Unanswered Questions</strong></h3><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">All customer inquiries that the bot cannot answer will be gathered in the '<strong>Unanswered Questions</strong>' section. This allows you to easily identify which information needs to be added and quickly proceed with the necessary updates.</span></p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/hXKH-h5LDvY?si=fZtGKOYFRhmDUkrb" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>MESSAGE FLOW</strong></h2><p>We're excited to announce that you can now set up message flow not only with text but also with image messages. This opens up many new opportunities to interact with users in a more creative way.</p><p><img src="https://storage.cxgenie.ai/Message_flow_with_image_5b1360535b.png" alt="Message flow with image.png"></p><h1><strong>FIXED BUGS</strong></h1><ul><li>Corrected the display of the wrong PIC in live chat.</li><li>Ensured the proper display of the basic subscription package when payment fails; also, notifications are now sent to the workspace owner about failed payments.</li><li>Resolved the inability to load chat history for users if the chat is from Facebook.</li><li>Addressed the typing issue during Bot testing with the default Macbook input method.</li><li>Fixed the display of subscribed add-ons that were not functioning.</li><li>Resolved pagination issue in customer list; now able to load to the last page.</li><li>Fixed inability to delete documents in the bot's knowledge base.</li></ul><p>Thank you for using CX Genie! If you encounter any further issues or have feedback, please contact us at <a href="mailto:hello@cxgenie.ai">hello@cxgenie.ai</a></p>

CX Genie Version 2.10: Enhancing Bot Knowledge

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<p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We're thrilled to present the newest release of CX Genie, version 2.9.1, loaded with improvements and fixes aimed at making your customer support experience smoother.</span></p><h2 style="margin-left:0px;"><strong>New feature</strong></h2><h3 style="margin-left:0px;"><strong>Live Chat</strong></h3><p style="margin-left:0px;"><strong>Adjusted unread message logic:</strong> We've refined the logic to accurately display unread messages. Unread messages will now be shown when there hasn't been a bot reply or when members haven't clicked to view the conversation.</p><p><strong>Display bots in conversation's PIC list:</strong> Easily identify bot participation in conversations with this new feature. Bots will now be displayed in the "Person In Charge" (PIC) list of the conversation, indicating which bot has participated in replying.</p><p><img src="https://storage.cxgenie.ai/Bot_PIC_f604f9035a.png" alt="Bot-PIC.png"></p><p><strong>Added tooltip when hovering over search message icon:</strong> To enhance user experience, we've added a tooltip when hovering over the search message icon in live chat or tickets. This will help users better understand the function of the icon and utilize the search message feature more effectively.</p><p><img src="https://storage.cxgenie.ai/search_message_b41439955a.png" alt="search message.png"></p><h3><strong>Ticket Management</strong></h3><p><strong>Improved ticket searching:</strong> We've added a loading indicator when searching for tickets in the ticket management section. This will help you know that your search is in progress and make the experience smoother.</p><h3><strong>Subscription Management</strong></h3><p><strong>Delete default payment method:</strong> You can now delete your default payment method from your subscription settings. This gives you more control over your payment options and ensures flexibility in managing your subscription.</p><h2><strong>Bug Fixes</strong></h2><h3 style="margin-left:0px;"><strong>Messenger Integration</strong></h3><ul><li>Addressed the issue where adding a Facebook page failed, even if it hadn't been previously added to CX Genie.</li><li>Fixed the problem where Facebook messages didn't update the last message in the conversation list.</li><li>Corrected the Auto-reply feature, ensuring it functions correctly for conversations originating from Facebook pages.</li></ul><h3 style="margin-left:0px;"><strong>Chat</strong></h3><ul><li>Fixed the issue where suggestions failed to appear despite enabling auto-suggest and disabling auto-reply.</li><li>Resolved the issue where quoting a message in one conversation and then switching to another still displayed the quoted message from the previous conversation.</li><li>Corrected image display errors when sharing links.</li><li>Fixed the issue where the last message in the conversation was unsent but still appeared in the chat list.</li></ul><h3 style="margin-left:0px;"><strong>Ticket Management</strong></h3><ul><li>Resolved the issue of continuous loading when filtering tickets without specifying priority.</li><li>Fixed the problem where messages were not displaying within tickets.</li></ul><h3 style="margin-left:0px;"><strong>Bot</strong></h3><ul><li>Articles can now be scrolled to view content as intended.</li></ul><h3 style="margin-left:0px;"><strong>Working Hours</strong></h3><ul><li>Resolved the issue where the Working Hours feature was not functioning.</li></ul><p style="margin-left:0px;"><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We appreciate your ongoing support and feedback as we continue to refine your CX Genie experience.</span></p>

CX Genie Version 2.9.1: Enhancing your CX Genie experience

CX Genie 2.9.1 delivers improved live chat and ticket management, enhanced subscription options, and comprehensive bug fixes for a smoother user experience

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<h2><strong>Dashboard</strong></h2><p>Users can now access a comprehensive guide on configuring the bot more easily by clicking on the floating button located at the bottom right corner of the screen. This floating button will open up a detailed walkthrough to assist users in completing bot settings quickly and effortlessly.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/EjZE_WOi8D4?si=7DG513jTJ2uy8H6O" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>Bot</strong></h2><p>Now when you turn on/off Auto-reply in the bot's Settings, all conversations in Live chat and Tickets that existed in the past and will occur in the future will have auto reply turned on/off.</p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Additionally, you have the flexibility to individually toggle Auto Reply for each conversation.</span></p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/ifHqzVvycb8?si=Tbn_VhX2IQ933qeC" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>Live chat</strong></h2><h3><strong>Easily identify new messages</strong></h3><p>You no longer have to worry about missing new messages from customers. Conversations with unread messages will now be indicated by a bold dark green dot and displayed in bold</p><p><img src="https://storage.cxgenie.ai/Unread_9601cc8763.png" alt="Unread.png"></p><h3><strong>Enhanced search functionality</strong></h3><p>Implemented the ability to search for specific content within conversations with customers. This facilitates easy retrieval of necessary information within the conversation without the need to scroll through the entire chat.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/JNEqe7VDfZM?si=jFfGUGgukJvdeLeZ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>Flutter</strong></h2><p><strong>Full Message Flow Functionality</strong></p><p>Users can now leverage the full functionality of Message Flow when integrating CX Genie with the mobile app</p><p><strong>Default Message Flow</strong></p><p>You can now set a default Message Flow for the bot. When a new conversation is created on your mobile app, this message flow will be displayed first.</p><p><strong>Video Rendering in Chat</strong></p><p>CX Genie now supports the seamless playback of videos directly within your chat conversations on the mobile app.</p><h2><strong>Bug Fixes:</strong></h2><ul><li>Synchronized message issue from Facebook page resolved.</li><li>Clicking on notifications now properly directs to the relevant page instead of displaying a 404 error.</li><li>Fixed the problem where data uploaded during bot onboarding (FAQs, URLs, Articles) wasn't reflected in the bot's knowledge base after successful bot creation.</li><li>Fixed live chat crash when clicking on a conversation from Facebook.</li><li>Fixed issue of attaching <code><strong>&lt;p&gt;</strong></code> tags when quoting messages from message flow.</li></ul><p>Thank you for using CX Genie! If you encounter any further issues or have feedback, please contact us at <a href="mailto:hello@cxgenie.ai">hello@cxgenie.ai</a></p>

CX Genie Version 2.9: Enhanced Setup & Mobile Integration

Welcome to CX Genie 2.9! Enjoy improved support with streamlined setup, better message management, and seamless mobile integration.

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<h1><strong>New feature</strong></h1><h2><strong>Workspace</strong></h2><p><strong>Hide Watermark</strong></p><p style="text-align:justify;">In order to enhance professionalism, we have enabled the option to hide the "<strong>Powered by CX Genie</strong>" watermark in the chat widget. This feature is applicable only to users subscribed to the Pro plan or higher.</p><p style="text-align:justify;">You can adjust this setting in the bot's <strong>Settings</strong> section.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/Auv5At7cdw4?si=RVTXghQGp4CniWat" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><strong>Renamed Roles &amp; Updated Permissions</strong></p><p style="text-align:justify;">The "Agent" role has been renamed to "Member". As a result, accounts within a workspace will now have either an Admin or Member role. Member accounts will have the following permissions:</p><ul><li style="text-align:justify;"><strong>Bot</strong>: View bot lists, with detailed bot views restricted to Bot Testing and Integrations sections.</li><li style="text-align:justify;"><strong>Ticket Management:</strong> View ticket list and perform operations on tickets.</li><li style="text-align:justify;"><strong>Live chat:</strong> View list of conversations and utilize all features of live chat.</li><li style="text-align:justify;"><strong>Workspace settings:</strong> View member list, remove self from workspace. After removing self, navigate to the first workspace created by the user.</li></ul><p style="text-align:justify;">If your workspace has subscribed to a plan but the automatic payment fails, the workspace will revert to the Basic plan. In this scenario, only the workspace owner will have operational rights. Other members will receive a notification and need to contact the workspace owner to upgrade the plan in order to continue usage.</p><h2><strong>Bot</strong></h2><p><strong>Creating First Bot with Diverse Data</strong></p><p style="text-align:justify;">Now you can input a variety of data types such as FAQs, Articles, Documents, and URLs directly when creating your first bot after successful registration.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/n2zf_H2kbWM?si=tPz3llLm-4ybyiby" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><strong>Updated Guidance</strong></p><p style="text-align:justify;">To make it easier for you to get started with CX Genie, we have updated the setup instructions for clarity. With each guide, we navigate you to the necessary page for setting up your bot. Visit the Dashboard section and navigate to "<strong>Get started</strong>" to begin setting up a bot tailored to your customers.</p><p><strong>Default Message flow&nbsp;</strong></p><p style="text-align:justify;"><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Instead of waiting for customer queries, now you can create a sequence of messages and set it as the default message flow. When a new conversation is initiated, this flow will be displayed first.</span></p><p style="text-align:justify;">Begin by preparing a welcome message sequence in the <strong>Message flow</strong> → <strong>Bot Settings</strong> → Select the message flow to be activated when customers initiate a chat widget.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/LAmUEpQEDOA?si=WYQgg91twgqnJieN" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><strong>Free Message Flow Access</strong></span></p><p style="text-align:justify;"><span style="background-color:rgb(255,255,255);color:rgb(13,13,13);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Rather than being charged for utilizing the Message Flow feature as previously, you can now access all Message Flow functionalities without any extra costs, contributing to an improved experience for your customers.</span></p><h1><strong>Bug Fixes:</strong></h1><h2 style="text-align:justify;"><strong>Workspace</strong></h2><ul><li style="text-align:justify;">Fixed an issue where the creator was assigned the wrong role when registering a new workspace</li><li style="text-align:justify;">When in one workspace and receiving notifications from another, clicking on the notification will now correctly redirect to the mentioned workspace with the workspace name updated.</li><li style="text-align:justify;">Fixed an issue where logging into a new account still displayed the workspace name of the previous account.</li></ul><h2><strong>Live chat</strong></h2><ul><li>Date is now correctly displayed when customers send videos.</li></ul><figure class="image image_resized" style="width:35.92%;"><img src="https://storage.cxgenie.ai/video_date_b138959460.png" alt="video date.png"></figure><h2><strong>Login</strong></h2><ul><li style="text-align:justify;">Fixed a bug where entering a password with 6 characters or fewer or an incorrect email format resulted in a "Bad request" error.</li></ul><p style="text-align:justify;">We are dedicated to enhancing user experience and productivity. We trust that these new features and bug fixes will contribute to enhancing your customer experience and operational efficiency.</p>

CX Genie Version 2.8.1: Workspace & Bot Updates

Welcome to CX Genie version 2.8.1! This update brings a host of new features and improvements designed to make managing your workspace and creating bots easier and more efficient than ever before.

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<p>In our continuous commitment to providing an exceptional user experience, CX Genie proudly presents the 2.8 release, introducing a host of powerful features and improvements across various modules.</p><h2><strong>Menu bar</strong></h2><h4><strong>Data Usage Tracker</strong></h4><p>Easily track your data upload allowance based on your subscription plan and the amount of data used.&nbsp;</p><p>Receive clear notifications when approaching the limit.</p><p><img class="image_resized" style="width:37.14%;" src="https://storage.cxgenie.ai/Screenshot_at_Feb_06_12_42_24_c0d7b5413c.png" alt="Screenshot at Feb 06 12-42-24.png"></p><h4><strong>Notification Badge</strong></h4><p>The notification icon has been integrated into the menu bar, the icon displays the number of unread notifications, providing a quick and convenient way to stay informed about new activity.</p><h4><strong>Message Flow</strong></h4><p>Now, all the Message Flow tools are neatly tucked away in a sidebar. Swiftly select the right feature for each purpose.</p><p>Unleash your creativity with new content formats:</p><ul><li>Text message: Create blocks with just text.</li><li>Form submit: Create a form that allows customers fill their information and send it to your system</li><li>Recap chat message: summarize the conversation and send it to the customer's email</li></ul><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/ck1ovcETISc?si=5smuKBKWt0mZl_-l" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h2><strong>Live-chat</strong></h2><h4><strong>Filter by Channel</strong></h4><p>Manage live chat conversations effectively with channel filtering. Focus on supporting specific customer groups promptly and accurately.</p><h4><strong>Message Notes</strong></h4><p>Enhance collaboration and internal information sharing with message notes</p><ul><li>Now, you can add one or multiple notes to any message, providing a handy way to annotate important details.</li><li>Tag users within message notes, ensuring that tagged individuals receive timely notifications.</li><li>Find all your notes easily on the right side, making it simple to check and review.</li></ul><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/6I4IBZq7wg8?si=pp0NG-ZtD0I9ZSF-" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><h4><strong>Quote Messages</strong></h4><p>Now, you can quote previous messages, displaying them in your replies. This feature adds clarity and context to your responses, making conversations more seamless and effective.</p><p><span style="color:rgb(55,65,81);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Simply hover over the message you want to reply to, and the quote function will appear.</span></p><p><img src="https://storage.cxgenie.ai/Quote_38ad117080.png" alt="Quote.png"></p><h4><strong>Unsend Message</strong></h4><p>Made a mistake? No worries! With the new "Unsend Message" feature, you have the power to retract sent messages. This gives you greater control over your communication, allowing for quick corrections when needed.</p><p><span style="color:rgb(55,65,81);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Please note that this feature only allows you to retract your own messages and those replied by the bot. You cannot retract messages sent by other members</span></p><p><span style="color:rgb(55,65,81);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">Simply hover over the message you wish to retract, and the option will appear.</span></p><p><img class="image_resized" style="width:100%;" src="https://storage.cxgenie.ai/unsend_message_588c2db536.png" alt="unsend message.png"></p><h4><strong>Link Previews</strong></h4><p>When sending links in the chat, meta titles and descriptions will be displayed, offering recipients a preview of the linked content.</p><h4><strong>Video Messages</strong></h4><p>Sending multiple videos simultaneously? No problem! Each video will now be automatically separated into its own message, ensuring better organization and clarity in the chat.</p><p>Click on a video link to open a larger preview, enabling seamless playback without disrupting the chat flow.</p><h2><strong>Ticket Management</strong></h2><h4><strong>Improved Ticket Interface</strong></h4><ul><li>Creator and ticket name are now separated into distinct columns for improved visibility.</li><li>Status, priority, and ticket name are consolidated into a single column for a more concise display.</li><li>Centralize status, priority, and assignee filters for convenient access.</li></ul><p><img src="https://storage.cxgenie.ai/ticket_management_ae005fdee9.png" alt="ticket management.png"></p><h4><strong>New Ticket Merge Process</strong></h4><p>Previously, users had to manually select multiple tickets from the list, ensuring that these tickets belonged to the same customer, and then designate a target ticket for merging.</p><p>Now, simply choose the ticket you want to merge - this will automatically become the target ticket. We'll then display a list of all tickets from the same customer, eliminating the need to search for them individually.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/kFloeuI8vAU?si=-hvGsPwNsTWgzzVP" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>
</div><h2><strong>Integrations - Messenger</strong></h2><p>To prevent adding the same fanpage to multiple workspaces, we will notify you if you attempt to add a fanpage that has already been added to another workspace.</p><p><span style="color:rgb(55,65,81);font-family:Söhne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;">We're here to make your experience better. We hope these updates bring you closer to your customers and make your work easier.</span></p>

CX Genie Version 2.8: Messaging Enhancement & More

In our continuous commitment to providing an exceptional user experience, CX Genie proudly presents the 2.8 release, introducing a host of powerful features and improvements across various modules.

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<p>Exciting news! The newest CX Genie update is here, packed with features and enhancements to elevate your customer support journey.</p><h2><strong>New feature</strong></h2><h3><span style="font-size:21px;"><strong>Agent Mobile App</strong></span></h3><p><strong>Real-time Notifications on Mobile:</strong> Now, on the CX Genie mobile app, you won't miss any new messages from customers. The notification feature sends alerts directly to your mobile phone, ensuring continuous communication. Please make sure that you have enabled notifications for the CX Genie app to receive push notifications.</p><p><img class="image_resized" style="width:22.71%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_25_14_04_51_e122929f8c.png" alt="Screenshot at Jan 25 14-04-51.png"></p><p><strong>On/Off Auto Reply:</strong> Toggle auto-reply for tickets directly from the mobile app without the need to access the web. Navigate to Ticket &gt; Select the desired ticket &gt; Details to manage auto-reply settings.</p><p><img class="image_resized" style="width:51.88%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_25_14_16_01_86a8da3623.png" alt="Screenshot at Jan 25 14-16-01.png"></p><p><strong>Display Workspace Logo:</strong> The workspace logo now appears in the mobile app and can be configured on the CX Genie web platform, providing a professional and consistent brand experience.</p><p><img class="image_resized" style="width:32.49%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_25_14_38_49_9c5b06ffd2.png" alt="Screenshot at Jan 25 14-38-49.png"></p><h3>&nbsp;</h3><h3><span style="font-size:21px;"><strong>Integrate Facebook Messenger</strong></span></h3><p><strong>Loading Indicator During Fanpage Addition:</strong> To prevent adding multiple pages at the same time, a loading indicator now appears during the process of adding a new fanpage.</p><p><img class="image_resized" style="width:75.47%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_25_14_41_27_67c5379c37.png" alt="Screenshot at Jan 25 14-41-27.png"></p><h3>&nbsp;</h3><h3><span style="font-size:21px;"><strong>Subscription</strong></span></h3><p><strong>Document Usage Information:</strong>&nbsp;You can now view detailed information about the amount of documentation used to train the bot in each subscription plan.&nbsp;This information helps you make informed decisions about your documentation needs.</p><p><img class="image_resized" style="width:83.59%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_25_14_44_12_465ea94496.png" alt="Screenshot at Jan 25 14-44-12.png"></p><h3>&nbsp;</h3><h3><span style="font-size:21px;"><strong>Workspace</strong></span></h3><p><strong>Add Logo to Workspace:</strong> Easily set up a logo for your workspace by navigating to Workspace Settings &gt; General. This helps you easily identify your workspace and personalize the workspace experience for your organization.</p><h3><span style="font-size:21px;"><strong>Flutter</strong></span></h3><p><strong>Clickable Links:</strong>&nbsp;If a message contains a link,&nbsp;you can click on that link and it will be displayed with a underline.</p><h2><span style="font-size:35px;"><strong>Bug Fixes</strong></span></h2><h3><span style="font-size:21px;"><strong>Customer Detail</strong></span></h3><ul><li>We have fixed an issue where tags would overlap when adding multiple tags to a customer.</li></ul><h3><span style="font-size:21px;"><strong>Integrate Facebook Messenger</strong></span></h3><ul><li>We have fixed an issue where Facebook Messenger integration would sometimes fail.</li><li>We have fixed an issue where messages were not fully synced after integrating a Facebook page. If you have already added your Facebook page to CX Genie, you can resolve the issue of missing messages by deleting the page and then adding it again. This will ensure that all messages from the page are synced to CX Genie.</li></ul><p>We are committed to providing our users with the best possible experience. We hope that these new features and bug fixes will help you to improve your customer experience and productivity.</p>

CX Genie Version 2.7.2: Mobile & Messenger Enhancements

Exciting news! The newest CX Genie update is here, packed with features and enhancements to elevate your customer support journey.

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<p><span style="font-size:21px;"><strong>Ticket management</strong></span></p><p><span style="font-size:17px;"><strong>Advanced Search</strong></span></p><p>Starting now, you can search for tickets based on the content of messages within the ticket. This enables you to easily locate tickets related to a specific topic.</p><p><img src="https://storage.cxgenie.ai/Monosnap_Untitled_2024_01_17_10_07_27_c9630675d7.png" alt="Monosnap Untitled 2024-01-17 10-07-27.png"></p><p><span style="font-size:17px;"><strong>Easy Ticket Merging</strong></span></p><p>Forget about remembering ticket IDs for merging. Now, just pick the ticket you want to merge, and the system will show you a list of other tickets from the same customer, making the selection process much simpler.</p><p><img src="https://storage.cxgenie.ai/Screenshot_at_Jan_17_10_18_09_f4675a2911.png" alt="Screenshot at Jan 17 10-18-09.png"></p><p><span style="font-size:17px;"><strong>Category Filter</strong></span></p><p>Now, you can filter tickets by sub-category instead of just filtering by category as before.</p><p><img src="https://storage.cxgenie.ai/Screenshot_at_Jan_17_10_36_19_ec69bf367d.png" alt="Screenshot at Jan 17 10-36-19.png"></p><p><span style="font-size:21px;"><strong>Bot</strong></span></p><p><span style="font-size:17px;"><strong>Message Status Display</strong></span></p><p>To prevent customers from being unaware of whether their messages have been received, now, when customers send a message, they will know if the message has been sent successfully and read through icons displayed below the message.</p><p><img class="image_resized" style="width:42.18%;" src="https://storage.cxgenie.ai/Screenshot_at_Jan_17_11_05_05_edc34b7891.png" alt="Screenshot at Jan 17 11-05-05.png"></p><p><span style="font-size:17px;"><strong>Notify Agent Action</strong></span></p><p>The system automatically notifies the agent when a customer sends a message that meets predefined conditions. This helps you quickly join the conversation to provide feedback and respond to your customer's critical situations.</p><p><img src="https://storage.cxgenie.ai/Screenshot_at_Jan_17_11_55_59_6773579fd1.png" alt="Screenshot at Jan 17 11-55-59.png"></p><p>We are committed to continuous improvement and strive to provide the best possible CX Genie experience for our customers. Thank you for using CX Genie!</p>

CX Genie - Version 2.7.1: Enhanced Ticket Management and Chat Features

Welcome to the latest version of CX Genie! Version 2.7.1 has officially launched with notable enhancements to elevate your experience in optimizing customer support processes.

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<p>We are thrilled to announce the latest update of CX Genie, introducing a range of new features and improvements aimed at enhancing your customer support experience.</p><p><span style="font-size:27px;"><strong>Bots</strong></span></p><p><strong>Instant Free Bot Experience</strong>: Just provide your website's link during bot creation. CX Genie will automatically extract data from the website to create a basic bot, allowing you to experience bot features without registration or cost.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/sz7sR5fRBL0?si=gBRCW6vnRij--O56" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><strong>Enhanced Bot Management</strong>: The b ot list view has been revamped for user convenience, displaying up to 12 bots. The interface adapts to different screen sizes, ensuring an organized management experience.</p><p><img src="https://storage.cxgenie.ai/Untitled_1_00f9bde760.png" alt="Untitled (1).png"></p><p>&nbsp;</p><p><strong>Default Responses for Bot</strong>: In cases where the bot lacks information to respond, you can set a default response. This could be an apology, guidance to contact support staff, or any fitting response aligning with your customer care strategy.</p><p><img src="https://storage.cxgenie.ai/Untitled_2_8541e15336.png" alt="Untitled (2).png"></p><p>&nbsp;</p><p><strong>Knowledge Base Search</strong>: Easily search referenced documents that the bot uses to answer queries by entering keywords. This helps you understand the bot's working logic and control the quality of its responses.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/ZB9vVD69JWA?si=2p50rwgxV6Fm66FW" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><strong>Bright Theme Alerts</strong>: If a too bright theme is selected for the bot, the system will automatically send an alert and suggest darker themes, ensuring a comfortable reading experience for customers' messages.</p><p><img src="https://storage.cxgenie.ai/Untitled_7_1a3a128530.png" alt="Untitled (7).png"></p><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Notification</strong></span></p><p><strong>Agent Alerts:</strong> When the bot faces a difficult question it can't answer, the system immediately sends a notification to your support staff. This helps you intervene promptly and address customer issues, avoiding long waits or inaccurate responses.</p><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Customers</strong></span></p><p><strong>Customer Information Editing</strong>: Easily update customer names and phone numbers in the customer details section for accurate and convenient future communications.</p><p><strong>Customer Ticket History</strong>: In the customer details section, access a list of all tickets created by that customer. This helps you understand their interaction with the system and provide better customer care.</p><p><img src="https://storage.cxgenie.ai/Screenshot_at_Dec_29_21_05_53_22cb063dff.png" alt="Screenshot at Dec 29 21-05-53.png"></p><p>&nbsp;</p><p><strong>Customer Hide/Show Option</strong>: If you prefer not to display certain customers in the list, you can use the hide/show feature. This can be useful for canceled subscriptions, spam, or inactive customers.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/7v8_Ud7ZXrE?si=8Ptzy6XXYg0FiAXr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Ticket Management</strong></span></p><p><strong>Last Update Timestamp</strong>: Easily track the time of the last message sent in each ticket, allowing you to monitor progress and prioritize older tickets.</p><p><img src="https://storage.cxgenie.ai/Untitled_8_3eae87153d.png" alt="Untitled (8).png"></p><p>&nbsp;</p><p><strong>Default Bot Setup for Tickets</strong>: To ensure every ticket has bot support, the system reminds you to add a bot if one hasn't been selected. This prevents customers from waiting for human support when the bot could handle their issues.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/k_pi4_fvp4A?si=793aYmct9BdfbtuV" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p><strong>Category Creation Guide</strong>: No need to search for category creation guidance elsewhere. The system now provides direct guidance on the category list screen, enabling you to quickly create new categories as needed.</p><p><strong>View Merged Tickets</strong>: Access a list of all tickets merged into the current one, helping you have an overview and avoid missing important information.</p><p><img src="https://storage.cxgenie.ai/Untitled_9_fde0d83963.png" alt="Untitled (9).png"></p><p>&nbsp;</p><p><strong>New Ticket Creation Logic</strong>: Instead of waiting for the bot to respond before creating a ticket, tickets are now created immediately when customers send messages. Then, the bot responds to customer queries, ensuring faster customer support.</p><p><strong>Chat Lock for Resolved Tickets</strong>: If a ticket is resolved or closed, the system automatically locks the chat, preventing customers from continuing messages or sending irrelevant information.</p><p><img src="https://storage.cxgenie.ai/Untitled_10_49b592b75b.png" alt="Untitled (10).png"></p><p>&nbsp;</p><p><strong>Merged Ticket Navigation</strong>: CX Genie provides merged ticket navigation, allowing customers to quickly navigate to the ticket their current one has been merged into. This helps customers continue conversations seamlessly.</p><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Workspace Settings</strong></span></p><p><strong>Member Activity Tracking</strong>: Easily track the most recent activity of each member in the shared workspace, aiding in assessing their work effectiveness and better task allocation.</p><p><img src="https://storage.cxgenie.ai/Untitled_12_727551406d.png" alt="Untitled (12).png"></p><p>&nbsp;</p><p><strong>Pro Package Member Increase</strong>: The Pro package now supports up to 30 members, allowing you to meet the scalability needs of your business.</p><p><strong>Company Name Update</strong>: Now, you can update your company's information within CX Genie. This helps the bot better understand your company and provide more accurate customer answers.</p><p><img src="https://storage.cxgenie.ai/Untitled_13_b89775b172.png" alt="Untitled (13).png"></p><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Live Chat</strong></span></p><p><strong>Agent Identification</strong>: In live chat conversations involving agents, the chat list screen displays the profile pictures and names of agents who responded to customers. This makes it easy to identify which agents participated in conversations with customers.</p><p><img src="https://storage.cxgenie.ai/Untitled_14_90fecaac9f.png" alt="Untitled (14).png"></p><p>&nbsp;</p><p><span style="font-size:27px;"><strong>Integrations</strong></span></p><p><strong>Upgraded Messenger Integration</strong>: Seamlessly integrate your bot into your Facebook fanpage for real-time synchronization of conversations and existing customer data into CX Genie. This integration facilitates efficient management of customer interactions across platforms.</p><div class="raw-html-embed"><iframe width="100%" height="100%" style="aspect-ratio:16/9" src="https://www.youtube.com/embed/FLOEYEufPOE?si=mKB26_UwegUp9fcy" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe></div><p>&nbsp;</p><p>This update brings many useful improvements and optimizes the user experience. Let's explore and enjoy the flexibility and convenience offered by CX Genie Version 2.7!</p>

CX Genie Version 2.7: Comprehensive Feature Enhancements

We are thrilled to announce the latest update of CX Genie, introducing a range of new features and improvements aimed at enhancing your customer support experience.

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