CX Genie Version 2.5: Significant Enhancements

Dec 06 2023

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CX Genie Version 2.5: Significant Enhancements

Welcome to the latest release of CX Genie! We're thrilled to share with you the enhancement that have been added to our platform:

Bot Management

Grid Display Mode for Bot List

The bot list display mode has been revamped from a simple list to a more organized and visually appealing grid layout. This enhanced presentation provides a better overview of all available bots and facilitates easier navigation.And if you prefer a list view, you can switch between these two display formats.

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Document Storage Limit Bar

To ensure efficient resource management and prevent excessive storage usage, a document storage limit bar is now displayed for each account. Maximum storage for each chatbot is now 5GB, ensuring ample space for training data.

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Document File Upload

Increased Document Upload Limit

We recognize the importance of large training datasets for building effective chatbots. To accommodate this need, the maximum document file upload limit has been significantly increased to 100MB. This allows users to incorporate a wider range of training data, leading to more comprehensive and knowledgeable chatbots.

Enhanced Document Upload Handling

File upload processing now follows a queue-based approach instead of immediate upload and learning, ensuring orderly processing and thorough training for all documents.

Document Learning Status Display

The status of document learning is now visible, enhancing transparency and enabling users to track processing progress for their bots' updated information. 

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Chatbot Setting Interface

Streamlined Interface

The Reply Style section has been hidden to streamline the interface and focus essential settings.

The text on the toggles in Bot settings has been adjusted for clearer understanding:

  • Auto-reply: Bot will reply messages automatically
  • Auto-suggestion: Bot will suggest answers for human agents (Require turn off Auto-reply to work)
  • Collect information: Bot will prompt users to input contact information before chat. 
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Auto change Auto-reply Settings

The setting for Auto change Auto-reply will be hidden, and this setup will be located within the Working Hours section.

The default setting for Auto-reply is off, you can turn it on to automatically activate the auto-reply configuration when working hours are over.

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Ticket Management

The Auto-reply feature has been moved above the header in Ticket Detail for easy access.

The Auto-reply can now be turned off without saving the changes, providing more flexibility.

Working Hours

Working hours can now add two time frames in one day to accommodate flexible schedules and different time zones.

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We are committed to continuous improvement and strive to provide the best possible CX Genie experience for our customers. Thank you for using CX Genie!

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