Tips For Effective Use of Message Flows!

Message Flows in CX Genie are your secret weapon for streamlining conversations and delivering top-notch support efficiently. 

Message Flows are your shortcut to consistent and efficient customer interactions:

- Use them for frequently asked questions or common scenarios.

- Ensure a standardized and polished response every time.

Here's a quick tutorial on how to Create a Message Flow:

Step 1: Navigate to the Message Flow Section

• Open CX Genie, head to the "Bots" tab, and click on "Message Flow".

Step 2: Create and Save Your Flow

• Click "Create Flow" to start a new message flow.
• Design the conversation flow by adding blocks and connecting them seamlessly.
• Once satisfied with your masterpiece, click "Save Flow".

Example of where the magic happens!

I have created a message flow that customers want to exchange products due to the wrong item like this:

And here is the result when customers chat with the bot:

Message Flows aren't rigid – you can customize them for specific situations:

- Edit the flow to suit the current context or add a personal touch.

- Save the customized flow for future use.

Ready to transform your CX Genie experience? Start mastering Message Flows today and elevate your customer experience!